Black Sand Furniture Limited
April 1st 2013
Black Sand Furniture Warranty Policy
At Black Sand Furniture, we believe in the quality of our hand made products, and we strive to deliver excellent quality and workmanship across our entire product range.
Black Sand Furniture extends a repair or replacement warranty on all their outdoor products, against material and workmanship defects for 5 years of the products life. Eco Dryers come with a 2-year warranty of the life of the product. And a 5-year warranty on other pine products. This warranty applies to the use in Residential areas only and to the original purchaser of the product.
This warranty does not cover any damages to products caused by improper use of the product, or damages caused by the owner which are not related to the direct use of the product. (E.g. damages in storage, transit etc.). No warranty will be given to neglected or improperly maintained products. Factory seconds sold out of the factory shop come under no warranty whatsoever.
To file a warranty claim, please contact us in writing or by e-mail, stating the problem or defect with the product, date of purchase, and name and contact details. We will endeavor to repair or replace your product to a high standard, within the least amount of time as reasonably possible.
This warranty is effective from 1 April 2013 and covers all products, except the exclusions indicated which are manufactured or assembled by Black Sand Furniture Limited. Products purchased before this date purchased through either Black Sand Furniture OR Coni Products will also fall under this warranty.